Want to add refrigerated delivery to your online store? The Frozen Food Courier™ connects to your checkout so orders flow straight to our cold-chain fleet — no manual re-keying, no spreadsheets, and delivery-status updates back to you and your customer. There are two ways to connect, and which one you use depends only on the platform your store runs on.
This is the hub guide. Start here, then follow the path that matches your store.
The short answer
- On WooCommerce? Install our two free plugins — the Cibarix™ platform. Live rates at checkout, plus optional auto-dispatch. Jump to the WooCommerce path.
- On Shopify, Wix, a custom build, or an ERP? Connect to our hosted Carrier API — POST a shipment request, get signed status webhooks back. Jump to the Carrier API path.
Why a standard courier integration won’t do
Frozen and chilled goods aren’t ambient parcels. A generic courier plug-in falls short in three ways: no temperature monitoring or R638 cold-chain compliance; “leave at the gate” hand-offs that ruin frozen product; and passive ice-pack cooling that can’t hold temperature through a South African summer. Our integrations are built for mechanically refrigerated delivery from the moment an order is placed — so serviceability, pricing and the cold chain are handled correctly, automatically.
On WooCommerce? Use the plugins
If your store runs on WooCommerce, the simplest path is our two free plugins — together they make up the Cibarix™ platform. Install them from the store admin; no developer required.
CBX Woo Shipping — live rates at checkout
CBX Woo Shipping shows accurate cold-chain delivery rates at checkout, drawn live from our rate card. It checks whether we service the customer’s address and prices the correct zone — rates are never hard-coded, so they stay in step with our published pricing. It also supports shipping promotions and an optional delivery-status workflow on the order. Read the CBX Woo Shipping guide.
CBX Woo Connector — auto-dispatch and status back
CBX Woo Connector closes the loop: it dispatches paid orders to us automatically and receives delivery-status updates back onto the WooCommerce order. It has two engines, both off by default, so you switch on dispatch and status sync only when you’re ready. Read the CBX Woo Connector guide.
New to the plugins? The plugins index lists everything and shows how the pieces fit together.
On another platform or a custom build? Use the Carrier API
Not on WooCommerce? Every other platform — Shopify, Wix, a custom storefront or an ERP — connects through our hosted Carrier API. If your system can send an HTTP request with JSON, it can integrate. (The WooCommerce plugins use this same API under the hood.)
- Send an order: POST a shipment request to
carrier/v1/shipmentwith Bearer authentication. - Get updates back: we send signed status webhooks as the order moves through its stages.
- What we need: customer name, phone, delivery address, an order reference, the contents, and any special instructions.
The full request and response schema, authentication and webhook signing are in the Carrier API guide.
What happens after you connect
However you connect, each order runs through the same lifecycle: accepted and validated, scheduled onto a route, dispatched with a driver, delivered and confirmed, then completed. Automated notifications go out at the key milestones. If a delivery fails, you’re notified immediately and the order stays in our system for rescheduling.
Before you connect: platform setup
A little groundwork keeps checkout clean: set up your shipping zones and product details so weights and addresses come through correctly, and review your checkout flow. On WooCommerce, CBX Woo Shipping handles the zone and rate logic for you once installed.
Frequently asked questions
Do I need technical skills?
On WooCommerce, no — installing CBX Woo Shipping and CBX Woo Connector is point-and-click from the store admin. For the Carrier API, you (or your developer) need to be comfortable making an authenticated HTTP POST with JSON.
What if my platform isn’t listed?
If your system can send an HTTP POST with JSON, we can almost certainly accept it via the Carrier API.
Does my order status update automatically?
Yes. On WooCommerce, CBX Woo Connector writes delivery-status updates straight back onto the order. On other platforms, the Carrier API sends signed status webhooks you can act on.
Is there a cost to integrate?
No. The plugins are free and API access is part of our courier service — you pay only for deliveries.
What areas do you cover?
We operate in Gauteng (Johannesburg and Pretoria) and the Western Cape (greater Cape Town). CBX Woo Shipping and the Carrier API both check serviceability against your customer’s actual address at checkout.
Ready to add cold-chain delivery to your store?
Become a Frozen Food Courier™ customer and we’ll get you connected on the right path for your platform. Get in touch to get started.