Logistics terminology for a task instruction specifying pickup, transport, or delivery activities to be executed by courier operations, containing all information necessary for completing the assignment. In frozen food courier operations, work orders include recipient contact details (name, mobile number for WhatsApp/SMS notifications, email address), delivery address (physical street address or what3words location), merchant order reference for tracking correlation, any special delivery instructions, and product handling requirements. Work orders progress through defined status stages: ACCEPTED (order received and validated), ONHOLD (address verification required), PLANNED (scheduled for delivery planning), SCHEDULED (assigned to specific delivery route), DISPATCHED (driver departed with load), ENROUTE (actively navigating to specific delivery), COMPLETED (successfully delivered), FAILED (delivery attempted but unsuccessful), REJECTED (validation failed), CANCELLED (merchant cancellation). The Frozen Food Courier receives work orders via automated integration from merchant eCommerce platforms (WooCommerce, Wix, Shopify) using REST API or webhook connections, eliminating manual data entry and enabling immediate delivery planning. Work order management systems provide complete forensic audit trails documenting every delivery attempt, status change, timestamp, and customer interaction, essential for operational accountability, dispute resolution, and service quality verification.
Related Terms: Order Status Management, Automation Integration, Last-Mile Delivery, REST API, Webhook
Related Articles: Work Order Processing and Notifications, Automation & Integration