Systematic tracking and communication of delivery progress through defined workflow stages from order acceptance through final completion or failure. The Frozen Food Courier implements comprehensive status management with eight distinct stages: ACCEPTED (order received and validated), ONHOLD (address verification required), PLANNED (scheduled for delivery planning), SCHEDULED (assigned to specific delivery route), DISPATCHED (driver departed with load), ENROUTE (actively navigating to specific delivery), COMPLETED (successfully delivered), FAILED (delivery attempted but unsuccessful), REJECTED (validation failed), CANCELLED (merchant cancellation). Each status change triggers automated customer notifications via WhatsApp/SMS, providing transparency throughout delivery process and managing customer expectations. Status management serves operational and customer service purposes: enabling real-time tracking of order progress, identifying workflow bottlenecks requiring intervention, documenting complete delivery history for accountability, and building customer confidence through transparent communication. Professional status management distinguishes operations treating customers as stakeholders deserving information from operations providing minimal updates and reactive customer service only when problems arise.
Related Terms: Work Order, Automation Integration, Delivery Window, Pre-Delivery Notification
Related Articles: Work Order Processing and Notifications