A digital platform connecting frozen food suppliers with consumers, food service operators, or retailers, facilitating discovery, ordering, payment, and delivery coordination. Unlike basic eCommerce sites representing single brands, marketplaces aggregate multiple vendors, provide comparison shopping, manage logistics coordination, and build network effects. Successful frozen food marketplaces integrate cold chain logistics, inventory management, quality assurance, and customer service. In South Africa’s fragmented frozen food landscape, marketplace models overcome individual supplier limitations in marketing, logistics, and technology investment while providing consumers with variety and convenience comparable to traditional retail without physical store constraints.
