Automated customer communication sent before delivery arrival, typically containing estimated delivery time, driver contact information, delivery instructions, and status tracking capability. Pre-delivery notification in frozen food operations serves multiple critical purposes: confirming customer availability to receive products immediately (essential for cold chain integrity), providing what3words alternative addressing when locations are ambiguous, enabling customer communication of access codes or security requirements, and reducing failed deliveries from customer unavailability. The Frozen Food Courier implements multi-channel notification (WhatsApp, SMS, email) with two-way communication enabling customers to confirm readiness, provide delivery instructions, or request timing adjustments. Effective pre-delivery notification reduces failed delivery rates from 15-25% (industry average) to below 5% through proactive customer engagement, dramatically improving operational efficiency while protecting cold chain integrity by ensuring immediate transfer to customer storage. The notification value isn’t just operational – it builds customer confidence through professional communication and transparent status visibility distinguishing premium service from basic delivery.
Related Terms: Last-Mile Delivery, Order Status Management, Delivery Window, Attended Delivery